Lakshmi Narayana, who has placed over 175 orders with us, writes a very inspiring letter to the staff at towness.com. When we first read the letter, we had second thoughts, whether a customer can really write something like this. Either way, it made our day for sure.
We request all customers to write to us once in a while, tell us how we are doing, because we take feedback critically, not personally.
Dear Towness Staff,
I want to thank all the staff and authorities who belong to Townness, who are a great help to working people like us who have no time to waste on shopping sprees. (I am an internet author and have to sit before the computer day and night.)
As far as I have heard, there is no city in India that is blessed with an online shopping facility as provided by you people, with such quality products and such a variety of fresh fruits and vegetables. (cut vegetables and fruits -so fresh and so good; thanks a lot!) Your pre-paid system saves so much headache about accounting and calculations!
I am forced to shop in ZN and BB for some branded products not available with you. But their vegetables and fruits are as worse as the old stocks available in malls and street shops. (cut vegetable in BB is too expensive and stale, even with all the technology they boast off) And mostly there is very rarely a case where the goods are not damaged or wrong things delivered; especially in ZN which makes some mistake with each delivery in accounting and billing; and does not check the quality of goods which are supplied.
I am really thankful to you people for making life so easy for people like us by providing such excellent service. Mistakes do happen; after all we are human. But your customer care department offers a wonderful service and there is no regrets about anything.
I once again offer my thanks to your organization, for the excellent services provided.
Wishing all the staff success and prosperity.